Incomplete Report
🌓 Someone hasn't completed the transaction? Find out where they stopped!
The incomplete report contains incomplete verifications statistics; it gives insight into what screen the users left at, where the transaction timed out, what screen this occurred on, etc.
Follow the steps below to access incomplete transaction statistics.
- Click on the Reports module.
- You will see the Incomplete verifications report page, as shown in the image below.
Features
Search Filter
You can search the incomplete transaction statistics within a specified period by using the date filter.
- Choose the start date from the From date field.
- Choose the end date from the To date field.
👍 The report will show the statistics based on the selected period. Check the illustration below:
Incomplete Verifications Overview
- Total Incomplete: The number of total verifications that are incomplete within the given search filter range (verifications in progress are not included).
- Total Completed: The total number of completed verifications.
- Percentage not completed: The percentage of the unfinished verifications [(Total Incomplete) ➗ (Total Completed ➕ Total Incomplete )].
- Total Still Pending: All awaiting verifications.
Incomplete Verifications Breakdown
The report consists of 3 main sections:
1. Incomplete Type Breakdown
This section contains details of the reasons why the verifications are incomplete. See the details in the table below.
| Reports | Description |
|---|---|
| Ignored (expired) | Verification is incomplete because the user ignored the verification link. |
| Timed out (expired) | Verification is incomplete because the user ran out of time at a certain stage. |
| Exited during flow (cancelled) | Verification is incomplete because the user has dropped out at a certain stage. |
| Total | The total number and percentage of incomplete verifications. |
2. Timed Out Breakdown
This section contains details of the total number of timed-out transactions, at which screen the transaction timed out, how many times it timed out at that particular screen, and the respective percentages. See the details in the table below.
| Reports | Description |
|---|---|
| Terms and Conditions | The user runs out of time on the T&C screen. |
| Overview Screen | The user runs out of time on the overview screen. |
| ID Selection | The user runs out of time on the ID selection screen. |
| ID Data Review | The user runs out of time while reviewing the ID data. |
| Additional Info | The user runs out of time on the additional info screen. |
| Liveness Complete | The user runs out of time while doing the liveness attempt. |
| Total | The total number and percentage of incomplete verifications |
3. Exited Breakdown
This section contains summary data of the verification stages where the users dropped off. See the details in the table below.
| Reports | Description |
|---|---|
| Terms and Conditions | The user drops off at the T&C screen. |
| Overview Screen | The user drops off at the overview screen. |
| ID Selection | The user drops off at the ID selecting stage. |
| ID Data Review | The user drops off at the ID data review stage. |
| Additional Info | The user drops off at the additional info screen. |
| Liveness Complete | The user drops off at the liveness attempt stage. |
| Total | The total number and percentage of incomplete verifications. |
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Updated 8 months ago