The following table describes the most common error messages you may receive and possible solutions:
Code | Name | Description | Suggestion |
---|---|---|---|
100 | ERROR_SCANINITFAILED | The scanning initiation failed. | Retry to scan or redo the camera customization. |
110 | ERROR_SCANNINGFAILED | An error occurred during the scanning process. | Restart the scanning process. |
120 | ERROR_INVALIDREQUEST | The request you have submitted is invalid. | Check if there are any mistakes in the request body. |
130 | ERROR_INVALIDSETTINGS | The settings are invalid. | Recheck the settings before you submit the request. Make sure it conforms to the rules. |
140 | ERROR_CAMERANOTAVAILABLE | The camera is not set properly or not connected to the device. | Reset the camera and its settings. |
150 | ERROR_OUTOFMEMORY | The device's memory is full. | Delete the existing data. |
200 | SUCCESS_OK | No errors occurred during the process. The result is success. | |
210 | ERROR_FAILEDSCAN | The scanning procedure failed. | Kindly rerun the scanning process. |
220 | ERROR_CANCELEDBYUSER | The scanning process has been canceled by the user. | Kindly rerun the scanning process. |
230 | ERROR_INVALID_DOCUMENTTYPE | The document type is invalid. | Please set the appropriate document type. |
240 | ERROR_INVALID_TOKEN | The token is invalid. | Please set a valid token. |
250 | ERROR_EXPIRED_LICENSE | The scanned license card has already expired. | Contact the issuer authority or provide another license. |
260 | ERROR_INVALID_LICENCE | The scanned license is not valid. | Check the user's identity and redo the scan process. |
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