The following table describes the most common error messages you may receive and possible solutions:

Code

Name

Description

Suggestion

100

ERROR_SCANINITFAILED

The scanning initiation failed.

Retry to scan or redo the camera customization.

110

ERROR_SCANNINGFAILED

An error occurred during the scanning process.

Restart the scanning process.

120

ERROR_INVALIDREQUEST

The request you have submitted is invalid.

Check if there are any mistakes in the request body.

130

ERROR_INVALIDSETTINGS

The settings are invalid.

Recheck the settings before you submit the request. Make sure it conforms to the rules.

140

ERROR_CAMERANOTAVAILABLE

The camera is not set properly or not connected to the device.

Reset the camera and its settings.

150

ERROR_OUTOFMEMORY

The device's memory is full.

Delete the existing data.

200

SUCCESS_OK

No errors occurred during the process. The result is success.

210

ERROR_FAILEDSCAN

The scanning procedure failed.

Kindly rerun the scanning process.

220

ERROR_CANCELEDBYUSER

The scanning process has been canceled by the user.

Kindly rerun the scanning process.

230

ERROR_INVALID_DOCUMENTTYPE

The document type is invalid.

Please set the appropriate document type.

240

ERROR_INVALID_TOKEN

The token is invalid.

Please set a valid token.

250

ERROR_EXPIRED_LICENSE

The scanned license card has already expired.

Contact the issuer authority or provide another license.

260

ERROR_INVALID_LICENCE

The scanned license is not valid.

Check the user's identity and redo the scan process.

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